Private messages are no longer suddenly disappearing from your inbox when you click to access them (Internet Explorer 7/8) You should now be able to read your private messages without trouble again.
Video processing now fixed. For videos which are currently still stuck processing, or which have been processing for 10+ hours, please upload the video again.
"Old Flash Go Upgrade" error message should no longer appear when Opera users try to play videos
You can now remove / delete videos from your Subscriptions again
You can now remove comments you made on other peoples' videos again. This has been fixed.
Insight Discovery Tab fixed
Current Site Issues
We're always working to resolve problems that pop up on YouTube. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible.
Please note that due to high email volume, we're unable to individually answer emails relating to our known issues.
Black bars (pillarboxing) appears around some videos in the channel page video player. This causes the video to appear differently than when originally uploaded. Our team is aware of this situation and working on a fix so that the black bars do not appear videos in the channel page player. Thanks for your patience while the team is working on the fix.
Having this issue?
Comment bug. When you try to comment on a channel page you're prompted to sign into your account (despite already having signed into your account)
Trouble posting a comment on a channel page? Some users are having difficulty posting a comment on a channel page and are prompted to sign into their account in order to post a comment (despite that fact that they're already signed into their account). Our engineering team is aware of this issue and currently investigating the matter. Thank you for your patience in the meantime.
Channel layout issues on Chrome, Firefox, and Safari - elements around the video don't appear correctly / aren't working
There is a bug which causes channels to display oddly in Firefox, Safari, and Chrome. Some folks may notice that the elements around the video player on their channel are not appearing correctly, and that some features (like the subscribe button) are not working as intended. Our engineering team is aware of this issue with channels and is currently working on a fix.
In the meantime, as a temporary work-around, you can try using another browser (such as Internet Explorer) in order to view and use channels without issues. Once the bug has been resolved you'll be able to go back to using Chrome, Safari, or Firefox again.
Unable to comment on your own channel and video(s)
If you can't comment on your channel and video(s) you may have accidentally blocked yourself. To resolve this issue, sign in and go to Account > Contacts. In the "Blocked Users" section search for your name and unblock yourself.
Having this issue?
Unable to find a "Subscribe" button for a channel
There's probably no "Subscribe" button on your friend's channel page because your friend hasn't uploaded any videos. You can subscribe to your friend's favorite videos, however, by clicking the "Subscribe to Favorites" link in the Favorites section of the channel page.
Some partners may have been having trouble with their custom video thumbnail formatting. Partners reported a 16:9 image was converted to 4:3. Certain partners have also reported white lines appearing in the video thumbnails.
As a solution for thumbnails which were impacted by the bug, please try re-uploading your thumbnail again.
All new thumbnails should not be impacted by the bug. For new thumbnails, you'll be able continue using the usual 480x360 for 4:3 and 480x270 for 16:9.
Thank you for your patience and understanding while our team was working on the fix for this issue.
Having this issue?
I can't find the bulk-uploader / multi-file uploader. Where did it go?
Improvements have been made to the regular uploader and uploading (as well as video processing) both occur much more quickly than before. The team has therefore retired the bulk-uploader and we now only support the regular uploader.
We suggest that you use the following uploader in order to quickly upload your video files to our site:
Make sure that you have Google Gears installed for the uploader to work effectively. You can get Google Gears by visiting: gears.google.com
Having this issue?
Unable to upload large video file on Mac
When Mac users try to upload a large video file (e.g. 1-2 GB) through the new Flash uploader, the process might fail if the machine does not have enough free memory.
If this is the case, you will get receive the following error message "Upload failed: An unknown error occurred" after the free memory runs out.
As a work-around, try using the HTML uploader (). It is the same upload process, just without the progress bar.
We've heard some of you are receiving "There has been an unknown error" error message when using the Beta uploader. Thanks for your patience as we're looking into the situation.
Video shortened / audio issues with Quickcapture uploads
Some users have reported probelms Quickcapture audio, or that their video is shortened after uploading with Quickcapture. We're aware of the issue and currently looking into the matter. Thanks for your patience in the meantime!
My video’s finished processing but I receive a message saying it’s unavailable
If your video status is “Live” but you receive the “Your video is unavailable” message on the watch page, try editing your video title, description, or tags. This may allow your video to play.
Where have video comments on the channel page gone?
Video comments on the channel page have been broken recently. Our team has removed video comments from all channel pages until video comments are fixed. This is only a temporary removal and video comments will return to the channel page again once our engineering team has fixed comments. Many thanks for your patience in the meantime.
As a work-around to this situation, if you'd like to make a comment on a video but are unable to do so from the channel page, you can leave your comment from the video page instead.
Black bars (pillarboxing) appears around some videos in the channel page video player. This causes the video to appear differently than when originally uploaded. Our team is aware of this situation and working on a fix so that the black bars do not appear videos in the channel page player. Thanks for your patience while the team is working on the fix.
Having this issue?
Comment bug. When you try to comment on a channel page you're prompted to sign into your account (despite already having signed into your account)
Trouble posting a comment on a channel page? Some users are having difficulty posting a comment on a channel page and are prompted to sign into their account in order to post a comment (despite that fact that they're already signed into their account). Our engineering team is aware of this issue and currently investigating the matter. Thank you for your patience in the meantime.
Private messages currently appear blank to Internet Explorer 7 and 8 users. When these users go to their inbox their private messages appear blank. The YouTube engineering team is aware of this issue and is working on a fix. In the meantime, if you're experiencing this bug and would like to read your private messages, you may want to consider temporarily using another browser other than Internet Explorer.
Learn more and discuss this situation with other users in the Community Help Forum.
Having this issue?
What happened to the Realtime toolbar? I can't find it anymore.
The Realtime toolbar has been retired. This feature is no longer available on the site.
Videos are split with a green line across the video player
Some users are having problems playing videos. They report that when they try to play a video, a green bar appears over the video player and splits the screen in half. Our team is aware of this issue and is currently working on a fix.
In the meantime, as a temporary way to solve this problem, we recommend that you disable hardware acceleration on your browser. This should help and should make the green bar go away so you can watch videos without issues again. Here are instructions on how to disable hardware acceleration:
Right click on the Youtube video
You'll see various options appear. Select "Settings" or "Display" (depending on your computer / browser you'll see different options)
Under "Settings" or "Display", de-select the 'Enable hardware acceleration' option
Refesh the video and it should play without the green error
Many thanks for your patience while we're working on a fix for this issue.
Having this issue?
Clicking on Thumbnails doesn't work (IE6 and 7)
If you're using Internet Explorer 6 or 7, you may be having trouble clicking thumbnails on the video watch page. In order to solve this issue, we suggest either upgrading to a more recent version of Internet Explorer, or temporarily switching to a different browser. You'll then be able to successfully click thumbnails on the watch page.
The YouTube engineering team is aware of this issue and is currently working on a fix. Thanks for your patience and understanding in the meantime.
Having this issue?
YouTube videos appear as unavailable / not found on Orkut
Videos from YouTube appear as "unavailable" on Orkut. Our engineers are aware of this issue and are currently investigating the situation. Thanks for your patience as we work on resolving this issue.
Having this issue?
Even though I chose to ignore the "upgrade your browser" messaging, the error message will not go away.
There are two messages which suggest that you upgrade to a more recent version of your browser.
One error message appears over the video player
The other message appears on YouTube pages.
If you upgrade your browser to a more recent version of your browser, then the error messages will both disappear.
If you choose to ignore the recommendation to upgrade your browser, the error message over the video player will disappear. The message which appears in a banner on YouTube pages, however, will not disappear. This banner messaging will remain on YouTube pages as a reminder to you to upgrade your browser. Every few weeks, the message on the video player will appear again as an extra reminder to upgrade to a more recent version of your browser.
In summary: there are two error messages. Both will disappear if you upgrade to a more recent version of your browser.
Having this issue?
Oudated browser error message appears on the video player
Users using an outdated browser version will see an error message on the video player when trying to watch videos. This error message encourages you to upgrade to the most recent version of your browser. You can either choose to upgrade, or continue watching the video. To learn more, please visit the following Help Center article: http://www.google.com/support/youtube/bin/answer.py?&answer=175292
Having this issue?
Every video I watch is unavailable
You attempt to watch a video and you get the error "We're sorry, this video is no longer available". Please try refreshing your browser several times, or you can try viewing this video again later.
Having this issue?
Either audio or video don't work in full screen mode
If you have Adobe Flash Player 9.0.115.0 or later installed, read this Adobe article for help.
YouTube producing 502 errors and upload publishing delays
When trying to access YouTube, sometimes the site produces "502 error" and is unavailable. Our engineers are aware of this issue and working hard on getting YouTube back to normal and working as expected.
As a result of these issues, publishing (for uploads) is delayed by about 4 hours. Our Team is getting publishing back up-to-speed, and we hope that subscription updates will go out to your subscribers without delay soon.
Many thanks for your patience and understanding in the meantime.
Disproportionate number of "No link referrer" appears for videos in the "Discovery" section of Insight
There is a bug with the data included in the Discovery section of Insight which causes a disproportionate number of "No link referrer" appear for your videos in Insight. The YouTube engineers are aware of this bug and are currently working on a fix.
Not sure of your Google Account username? Click here.
Can't remember your Google Account password? Have it reset and emailed to you by clicking here.
Having this issue?
Some videos turn black after AudioSwap
Some users report their video turning black after using AudioSwap. This situation has been reported to our team and we're currently looking into the matter.
My playlist doesn't autoplay all videos or skips videos
Please make sure all the videos in your playlist reach the end completely for them to autoplay sequentially.
Also, a playlist may skip videos if it contains private videos or videos that were removed from YouTube. You may want to consider removing unavailable content from your playlist.
Having this issue?
Unable to comment on a video
If the site's not allowing you to comment on a video, it may be because you're attempting to enter HTML, a URL, or special characters. Please keep in mind that YouTube doesn't allow any of those within comments. It's also possible that you've been blocked from commenting on that video or that the user has set their comments to appear once they've approved them.
