Dear Apture: Hire someone better-suited in dealing with the public...

Dear Apture: Hire someone better-suited in dealing with the public...

Rated 5 out of 5 stars by mrjyn on December 22, 2009 

 

I wholeheartedly agree with Tyr, except Tyr could have left out the qualifying bit about Google. There support team consists of one person, Andrew Machado, a graduate from eBay's school of 'ignore 'em 'till they go away' old-school support--an highly disorganized, unresponsive and unreceptive individual, whose entire online 'support' focus consists of cranking out Apture Blog Posts, 'Support-Tweets' @Apture on Twitter (try to get a complicated app issue, like the fact that my Blogger 'Previous Posts' has never synced up with my Apture, solved in 140 characters) and 30-second YouTube Screencast videos extolling Apture's ease and functionality, while completely ignoring its everyday core users and their increasing need for transparency in broadening and utilizing Apture's under-explained fine points, regarding search and other elements beyond initial installation (e.g., it does search Google, but only if you use-up your Apture Site Search preference with Google.com; however, the guesswork which goes into determining which site or how to form its URLs on this and any other 'site search' you may wish to include leaves one completely frustrated, all the more, by Apture's response deficit to its existing user base and popularity. There is also some type of 'Universal Mom-Blogger' filter which prohibits any image from appearing-- going beyond even Google's Safe Search filter--meaning: if one is attempting to blog anything other than an Apple Pie recipe, one can forget finding satisfactory image results).

But having said all that (I'm a blogger, after all), besides their seemingly elitist, (read: California) refusal to interact with those of us who provide their visibility and proving-ground real estate, Apture and Zemanta (which I also use) are the best blogging tools since sliced blogs.

Just hire someone better-suited in dealing with the public, please.

m.